FAQ’s - Orders, Pricings, Returns and Subscription | KF Pharm


We have a variety of payment methods to accommodate our customers. At the moment, for Dr. Kesimy subscriptions, we accept Visa, MasterCard, American Express, Discover, Diners Club, and JCB. Alternatively, for other Dr. Kesimy products, we accept Visa, MasterCard, American Express, Discover, Diners Club, JCB, Shop Pay, Apple Pay, and Google Pay.

In order to safely and soundly deliver the items, in-stock products are normally shipped within 2 business days after you place your order. It might take 2-7 business days for you to receive it depending upon the destination. Please note, the delivery times can be longer during the holiday season, and currently we are shipping to the lower 48 states.

To know the status of the shipment, we send a confirmation email with tracking information as soon as we ship your product. You can use the tracking information to know the where the shipment is. Also, if you have any further questions, please reach out to our support team at support-team@kf-pharm.com

Any orders which do not have a proper address or if we aren’t able to deliver them to your location, will be sent back to the sender. It is recommended that you check the delivery address by logging into your account page. If you have entered the address correctly, please reach out to our support team at support-team@kf-pharm.com to have your order re-shipped.

Good news for your wallet! We are offering a very economical rate for shipping, only $5 per shipment. That’s not all, we also offer free shipping for some of our products, don’t forget to check them out. 

Currently, we use USPS to ship Dr. Kesimy products. These shipping methods may be changed or updated at any time without advance notice.

Unfortunately, we cannot update the address on an order that has already been processed and shipped because at that point it is out of our control. However, you can update your address for future shipments by entering your new address in your account page. If you have any questions related to the process, feel free to reach out to us at support-team@kf-pharm.com

At this time, we ship to the lower 48 states only. We do not currently ship to P.O. Boxes, APO, and FPO including Puerto Rico, the U.S. Virgin Islands, and overseas.

There is no need to worry if you face any problems with the order, we are here to accommodate our customers. If you received a product that is defective or damaged, you can request an exchange or replacement product. Please contact Customer Service by email at support-team@kf-pharm.com with your order number and brief description of the issue with the product. We are all human, and we can make mistakes too, but we are here to make it right!

To update your account information, please visit your Dr. Kesimy account. Click on the area you want to update and make the changes accordingly. 

The payment information can be changed prior to placing an order. You can go to the accounts page and change the payment information. Please note that the payment information cannot be changed for an order that has already been processed and shipped. 

Please navigate to the accounts page in order to change the shipping address. Please note that the address cannot be changed for an order that has already been shipped. 

No worries, you can securely reset your subscription password with this link.

Make sure to follow all the steps and you will have access to your account again in no time. Try keeping the new password to something that is easier to remember so you do not get locked out again. Happy shopping!

Definitely! Our customers’ safety and security is our top most priority. Dr. Kesimy uses industry-standard security to keep your private information safe and secure. Meaning, your account information such as name, address, and payment information remains secure. For more information, please read our Privacy Policy.

We understand that everyone gets busy in their day-to-day lives, leaving little time left to worry about routine purchases time and again. Thus, for our customers’ convenience, we have a subscription service whereby the products are shipped quarterly so that you never run out. According to the research the products must be used continuously to see the best results.  So, instead of putting this burden on your shoulders, we proudly share it by helping you with the refills.

We are sorry to hear you want to cancel your Dr. Kesimy subscription, but we respect your choice. You can cancel, postpone or snooze your subscription from your account page, or reach out to our support team. A cancellation becomes official once you receive a cancellation confirmation email. We are sad to let you go! Feel free to reactivate your subscription at any time!

To view full order history, navigate to the Transaction History tab of your account. To view your subscription information and adjust your next delivery, navigate to the homepage of your account. 

We have a very flexible refund policy at Dr. Kesimy. You may return any items purchased from our website. For further details, please visit Return/Refund Policy.
We would always prefer to resolve the issue you’re facing, so feel free to reach out to your support team at support-team@kf-pharm.com and discuss the matter in detail. We look forward to making things right for you!

Dr. Kesimy

Ingredients: Placental Protein, Dipotassium Glycyrrhizate, Water, Glycerin, Butylene Glycol, Maltitol, Squalane, Pentylene Glycol, Artemisia Capillaris Flower Extract, Alpinia Katsumadai Seed Extract, Ceramide NP, Cetylhydroxyproline Palmitamide, Alcaligenes Polysaccharides, Sodium Hyaluronate, Soluble Collagen, Scutellaria Baicalensis Root Extract, Eugenia Caryophyllus (Clove) Flower Extract, Hypericum Perforatum Flower/Leaf/Stem Extract, Chamomilla Recutita (Matricaria) Flower Extract, Tilia Cordata Flower Extract, Calendula Officinalis Flower Extract, Centaurea Cyanus Flower Extract, Anthemis Nobilis Flower Extract, Ziziphus Jujuba Fruit Extract, Hydrolyzed Hyaluronic Acid, Thymus Serpyllum Extract, Glycyrrhiza Glabra (Licorice) Root Extract, Isopropyl Lauroyl Sarcosinate, Sodium Acrylate/Sodium Acryloyldimethyl Taurate Copolymer, Isohexadecane, Polysorbate 80, Diglycerin, Phytosteryl Macadamiate, Glyceryl Caprylate, Sorbitan Oleate, Dimethicone/Vinyl Dimethicone Crosspolymer, Dimethicone, Tetrasodium Etidronate, Tocopherol, Phenoxyethanol


Ingredients: Water, Butylene Glycol, 1,2-Hexanediol, Glycerin, Glyceryl Glucoside, Hydroxyacetophenone, Xanthan Gum, Citric Acid, Sodium Citrate, Dipotassium Glycyrrhizate, Sodium Hyaluronate, Hydrolyzed Egg Shell Membrane, Human Adipocyte Conditioned Media Extract, Glyceryl Citrate/Lactate/Linoleate/Oleate, Olea Europaea (Olive) Fruit Oil, Polysorbate 60, Caprylyl Glycol, Tropolone, Citrus Junos Fruit Extract, Soluble Proteoglycan, Rosa Hybrid Flower Extract, Hydrolyzed Collagen, Disodium Phosphate, Potassium Phosphate, Phenoxyethanol, Hydrolyzed Elastin, sh-Oligopeptide-1, Phenoxyethanol, Pentylene Glycol, Hydrogenated Lecithin, Glycine Soja (Soybean) Oil, Sodium Hydroxide, Sodium Oleate, Disodium EDTA, Phenoxyethanol